Frequently Asked Questions:

 

Update: March 23, 2022

Valley Christian Counseling is continuing to work diligently on procedures that ensure the health and safety of our clients and our staff during this COVID-19 situation. VCC is providing in person appointments and tele- health appointments at this time. VCC is continuing to adhere to CDC guidelines and the directives given by federal and state authorities. We ask our clients to adhere to the policies and procedures for in person appointments as outlined by your therapist. They are designed to provide the safest possible environment for you, your loved ones, and the VCC staff.

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VCC staff is following these same health guidelines, including regular sanitization of all spaces, and adhering to staying at home with even the mildest symptoms (ie; mild fever).

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To access our therapist’s telehealth platform within this website, click on the FORMS tab. You will be directed to your therapist's forms. Underneath forms, please click on the links: 1. Informed Consent for Telehealth Services (please review and be ready to discuss at your first session) and 2. Your therapist’s telehealth link to sign in for your online appointment. Call reminders will also provide instructions to access your individual therapist.

 

Please feel free to contact us at 256-722-8091 for anything you may need. We are honored to serve you and happy to answer any questions.

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Nancy De Haas, LPC-S, Director

 

Fees and Insurance:

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Valley Christian Counseling does not file insurance and is not in network for private insurance providers. We cannot determine if or what you will be reimbursed for mental health services. If you plan to file an insurance claim on psychological services, please contact your insurance provider before your first visit to verify your mental health benefits as pre-certification or authorization may be required. You will be provided a complete itemized statement that contains all necessary information needed so that you can bill your insurance directly. Each clinician determines their own fee schedule. Please call the office for additional information. 

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What should I bring to the Initial Appointment?

 

Please bring your completed intake packet and copies of any previous counseling, mental health or relevant medical records (if available). Our intake packets are available to download in the Forms section of our website or you can arrive to your appointment 30 minutes early to complete the intake packet in our office. Please be prepared to pay for your session fee in full during your appointment. We accept cash, check, or credit card.

 

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Do I have to attend church to receive services?

 

Church membership is not a requirement and individuals are accepted for treatment wherever they are in their faith/beliefs.

 

 

What if I need to change my appointment?

 

To change or cancel an appointment, we require at least a 48-business hour notice to our office. This will help us to schedule those waiting for appointments and for you to avoid being charged for the time that was reserved for you. Clients who cancel without a 48-hour notice or do not attend their appointment will incur a cancellation/no show fee. 

 

What are your office hours?

 

The front office is open Monday - Friday from 8am - 5pm. The Office Manager or Director answer calls from 9:00am - 12:30pm. If a voice message is left on the phone, we are committed to return your phone call on the same business day. Some of the clinicians see clients after normal business hours on a limited basis.

 

 

Who can I contact in an emergency?

 

If you experience an emergency during or after hours, you should seek immediate help by calling 911, Helpline (539-1000 or 539-3424), the mental health center (533-1970), your primary care physician, or one of the hospital emergency rooms for assistance as needed and then alert your clinician at your earliest convenience.